On the Lync Conference in San Diego in February this year, Microsoft introduced the long-awaited feature “Group Call Pickup”, which is now supplied, free of charge, with CU1 (Cumulative Update 1) for Lync 2013. The function “Call Pickup” is a classic PBX feature that has become indispensable as a telephone function for many users over [...]
As demonstrated in recent months, we have created with colima SimpleRoute a product that makes the hearts of Lync Admins beat faster because certain requirements, such as redirecting or blocking of incoming audio and video calls and instant messages, depending on various parameters, can be implemented extremely quickly and easily by means of SimpleRoute’s very [...]
Using Microsoft Lync Using Lync for daily communication has many advantages and some disadvantages. For example, you do not know whether someone is on the phone, or watching a training video. Can I disturb someone who has a headset on or rather not? Or when a ringing sound is heard, who is the call for? [...]
Call Pickup is a long known feature of telephone systems, there is virtually no telephone system that does not support such a function. The sense of the function is that an employee can accept a call on his telephone, which is currently ringing on a different phone. In addition he can also “pick up” the [...]
The function ‘BusyOnBusy’ (or ‘busy-on-busy’) is nothing other than to reject a caller with a busy signal, if the callee is already engaged in a call and does not want to be disturbed. It is clear to the caller that the callee is busy and he will try again later. There is a slight effort [...]
Using SimpleRoute, incoming audio and video calls and instant messages can also be redirected or blocked depending on the origin, content and presence status of the recipient. The ever-popular BusyOnBusy function can be implemented for selected users.
Matthias Friedrichs
Matthias Engelmann
Susanne Eisenhut
Frank Niethardt